SHIPPING | RETURNS | FAQ
All orders ship from our Los Angeles facility. Please allow for a 2-day packing turnaround, and standard ground shipping (charge will apply during checkout). Worldwide shipping is available. Expedited shipping is available by request, for a fee.
Please contact firstname.lastname@example.org for special shipping requests.
All unworn merchandise may be returned in its original package, along with the receipt, up to 14 days after the date of purchase. Refunds will only be made in the manner in which the payment was made. Shipping charges are non-refundable. Please include a receipt or order number in each return request by emailing email@example.com
Exchanges of unworn items for a different size, color, or style are accepted 30 days from purchase.
Credit Card Refunds
All returns will be refunded to the original credit card that was used for your purchase. Please allow 1-2 weeks for us to process the credit. Once the credit is processed, it can take between 3-7 business days to show up on your statement.
Refunds on Shipping Charges
We will reimburse for returned merchandise on a case-by-case basis.
Do you make half sizes? - We only offer whole sizes at the moment, however we can provide you with a hand cut leather insert that will reduce the shoe by roughly the same amount as a half size.
Do you take custom orders? - Absolutely! Email firstname.lastname@example.org to get started on making your dream shoe. We can even develop a custom last for you if you want to create a bespoke pair.
When do you release special runs? - We are always on the lookout for collaborative opportunities or that perfect hide to make a limited edition run from. Generally speaking, we release a small one-off collection yearly.
I pre-ordered a shoe that you didn’t have in my size, when can I expect it? - We produce small batches of inventory to reduce the chance of wasted material and labor, therefore we run out of sizes rather quickly. If you pre-order a pair, we will file it into the next production run. Turnaround time is anywhere between 3-6 weeks, depending on the time you place your order. Please shoot us a message if you want a rush job.
Can I resole my shoes? - Yes! These shoes are hand built to last a lifetime, and can be resoled time and time again with the proper care.